Privacy Policy
This Privacy Policy describes how Zeptix Labs LLC collects, uses, and protects your personal information when you use zeptixlabs.com and related services.
Information We Collect
We collect information you provide directly to us, including:
- Name and contact information (email address, phone number);
- Your mobile phone number and your consent to receive text messages, when you opt in to Zeptix Labs SMS messages;
- Shipping and billing address;
- Order history and transaction details;
- Communications you send to us.
We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and pages visited.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders;
- Send order confirmations and shipping updates;
- Send marketing text messages, such as offers, discount codes, product updates and cart reminders, if you have opted in to receive them;
- Respond to your inquiries and provide customer support;
- Improve our website and services;
- Comply with legal obligations;
- Prevent fraud and protect our business.
Information Sharing
We may share your information with:
- Shipping carriers to deliver your orders;
- Payment processors and financial institutions when you complete a payment according to instructions we provide;
- Service providers who assist in our operations (for example, hosting or email delivery);
- Law enforcement when required by law.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
SMS Messaging
If you opt in to text messages from Zeptix Labs LLC on zeptixlabs.com, we collect your mobile phone number and a record of your consent. We use this information only to send you the text messages you agreed to receive and to keep a record of your consent.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Your mobile number and SMS consent are shared only with the text messaging provider that delivers our messages on our behalf, and only for that purpose.
You can opt out at any time by replying STOP to any message from us, or by turning off Text messages in your account. See the SMS Terms in our Terms of Service.
Payment Information
We accept debit and credit cards only. Card payments are handled by our third-party payment processors, and we do not store full payment card credentials on our servers. Payment details you provide are handled according to the practices of the payment processor involved.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors use our site. You can control cookie settings through your browser preferences.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order records are kept for accounting and legal compliance purposes.
Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal information, or to object to certain processing or request portability. To exercise these rights, please contact us using the information below.
Children’s Privacy
Our website and services are not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21 years of age.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the “Last updated” date above.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: support@zeptixlabs.com